Shipping Information

shipping & handling - information 

West Coast Shipping Delays Due to Wildfires:
Wildfires in Washington, Oregon, and California are causing hazardous conditions. To ensure safety, some service delays and disruptions can be anticipated for inbound and outbound shipments in these areas. For more up-to-date service alerts about delays, we recommend that you subscribe to FedEx for emailed updates at:

shipping during COVID-19

Dear Valued Clients,

We recognize the impact that COVID-19 is having on businesses, small and large alike. We are all being faced with challenges that threaten our livelihoods and our health, on an unprecedented scale.

Due to COVID-19 some locations may experience some shipping delays. We are in constant communication with FedEx, UPS and the US Postal Service to ensure we stay on top of this. These carrier services have been deemed as critical infrastructure.

Here are direct links for our carriers about the ongoing situation:


Tamera Campbell Signature
Tamera Campbell
CEO of Klamath Algae Products, Inc.

If you have any questions about your shipping, please feel free to call 888-800-7070 or email

SALES TAX: We have Nexus in the following states and therefore are required to charge sales tax: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, NY, NC, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

P.O. BOXES:  Only dry goods can ship to P.O. boxes, any shipments to P.O. boxes will ship via USPS. 

U.S. Orders
Shipping & Handling Information
To ensure that your frozen smile box is packaged with the utmost attention, your order may take up to 5 business days to arrive to you from the time your order is placed.

Frozen is sent on FedEx with a 2-day transit time, limiting the available shipping days to Monday,Tuesday, and Wednesday (unless you request overnight delivery).

Dry orders will arrive to you within 5 to 7 business days.

All Locations
Please Note:
Shipping is non-refundable.

Smile Box
Your E3Live Smile Box Has Arrived!
"I love the smiley box, it's creating a happy client experience before even taking the product. It also stands out and triggers a good way."
—Adam, TX

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