shipping & handling - information
Please Note: FedEx is no longer guaranteeing 2-Day shipping. E3Live guarantees your product will arrive safe to consume and cold to the touch.
shipping during COVID-19
Dear Valued Clients,
We recognize the impact that COVID-19 is having on businesses, small and large alike. We are all being faced with challenges that threaten our livelihoods and our health, on an unprecedented scale.
Due to COVID-19 some locations may experience some shipping delays. We are in constant communication with FedEx, UPS and the US Postal Service to ensure we stay on top of this. These carrier services have been deemed as critical infrastructure.
Here are direct links for our carriers about the ongoing situation:
FedEx
UPS
USPS
Sincerely,
Tamera Campbell
CEO of Klamath Algae Products, Inc.
If you have any questions about your shipping, please feel free to call 888-800-7070 or email sales@E3Live.com.
SALES TAX: We have Nexus in the following states and therefore are required to charge sales tax: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, NY, NC, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.
P.O. BOXES: Only dry goods can ship to P.O. boxes, any shipments to P.O. boxes will ship via USPS.
U.S. Orders —
Shipping & Handling Information
To ensure that your frozen smile box is packaged with the utmost attention, your order may take up to 5 business days to arrive to you from the time your order is placed.
Frozen is sent on FedEx with a 2-day transit time, limiting the available shipping days to Monday,Tuesday, and Wednesday (unless you request overnight delivery).
Dry orders will arrive to you within 5 to 7 business days.
All Locations —
Please Note:
Shipping is non-refundable.
Your E3Live Smile Box Has Arrived!
"I love the smiley box, it's creating a happy client experience before even taking the product. It also stands out and triggers curiosity...in a good way."
—Adam, TX
