How do I track my package?

Once the order is accepted by our couriers, you will automatically receive a message from us notifying you that your package was shipped and providing you with a means to track its progress. To learn about the status of your order, please visit your account page.


I didn't receive a email confirming my order — did you get it?

We send order confirmations/invoices to the e-mail provided on the account. There may have been an error in sending it or in the spelling of the e-mail address. To confirm the order, log into your account and check for recent orders or call us.


It says 'Order Processing' in my account page — can I still cancel?

Unfortunately, we may not cancel it at this point. The items you selected have now been boxed up, and have moved to our shipping dock awaiting a pickup.


I received my order, but something was damaged.
How do I go about reporting this and getting a replacement?

Sorry to hear that one of the items you selected arrived damaged. Please call us and we will resolve the problem right away.


There appears to be a billing problem with my order... how can I handle this?

Please forward all billing concerns to sales@e3live.com. We'll gladly contact you ASAP. Or call us directly to resolve.


How do I return an order?

We want you to be happy with all the items you ordered, and will gladly accept back any item that was purchased (up to 1 year from the date of purchase) that does not meet your satisfaction. Please call us directly if you desire to return an item and to obtain more details.


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