How do I track my package?
Once the order is accepted by our couriers, you will automatically receive a
message from us notifying you that your package was shipped and providing
you with a means to track its progress. To learn about the status of your
order, please visit your account page.
I didn't receive a email confirming my order — did you get it?
We send order confirmations/invoices to the
e-mail provided on the account. There may
have been an error in sending it or in the
spelling of the e-mail address. To confirm
the order, log into your account and check
for recent orders or call us.
It says 'Order Processing' in my
account page — can I still cancel?
Unfortunately, we may not cancel it at this point. The items you selected
have now been boxed up, and have moved to our shipping dock awaiting a
I received my order, but something was damaged.
How do I go about reporting this and getting a replacement?
Sorry to hear that one of the items you selected arrived damaged. Please call us and
we will resolve the problem right away.
There appears to be a billing
problem with my order... how can I handle this?
Please forward all billing concerns to firstname.lastname@example.org. We'll gladly
contact you ASAP. Or call us directly to resolve.
How do I return an order?
We want you to be happy with all the items you ordered, and will gladly accept
back any item that was purchased (up to 1 year from the date of purchase) that
does not meet your satisfaction. Please call us directly if you desire to return
an item and to obtain more details.