client support
green points program
What are Green Points?
This is our frequent shopper program, you can earn Green Points and then redeem them
in your Account area for a Gift Certificate that may be used in our online store.
If you already have an online account, just sign into it via the "Account"
button at the top of this page, if you do not have an account yet, you may
create one when you place your first online order. Once you login to your
account — you can check your Green Points total and also redeem them.
How do I earn Green Points?
You can earn Green Points
by: 1) making purchases in our online store or by 2) sending free
$5 Gift Certificates to friends & family to use in our online store.
Making Purchases — When you purchase products, you will earn 1 Green Point for every dollar that you
spend. When you accrue 100 points or more, you may then redeem the points for a
Gift Certificate* for our online store, 100 points would equal a $10 Gift
Certificate, 140 points would equal a $14 Gift Certificate and so on. * You may use
up to 300 points (up to $30) on each order at one time, points cannot be used
towards shipping costs.
Sending $5 Gift Certificates to others — You may also earn points by sending free $5 Gift Certificates to your friends. This
can be done from your Account page, under Mail Free Certificates. When your friend
redeems the $5 free certificate in our store, you earn 10 points.
How do I redeem my Green Points?
Points may be redeemed once more than 100 have been accrued —
Once your points total exceeds 100, you may easily exchange these for a $10 (or
more) gift certificate. 100 points would equal a $10 Gift Certificate, 140 points
would equal a $14 Gift Certificate, and so on. To do this, Go to your Account page at
the top of this website (if you are not already logged in
you will be presented with a login screen, and you will need to enter your email and
password before continuing), then choose Points Summary on the left menu. Click the button that
says "redeem points". The gift certificate will arrive instantly via e-mail.
Using the Gift Certificate* — The entry point for your gift-certificate is found on the very first check-out page. There is a box labeled "Gift Certificate (optional)". Enter the gift certificate number in this box and our system will automatically subtract its amount from your purchase. Any amount remaining will then be placed on a credit card of your choice. * You may use up to 300 points (up to $30) on each order at one time, points
cannot be used towards shipping costs.
Do my Green Points ever expire?
Yes — Green Points would expire 60 days from your last order.
Can I use my Green Points towards shipping costs?
No — gift certificates obtained by using Green Points may only be used towards product costs.
Is there a limit on how many Green Points I can use at a time?
You may use up to 300 Green Points (for a gift certificate up to $30 in value) on each order you place towards your
total (not including shipping costs).
How do I know how many Green Points I have right now?
Go to your Account page at the top of this website (if you are not already logged in
you will be presented with a login screen, and you will need to enter your email and
password before continuing), then choose Points Summary on the left menu. You will
see your current total.